Sequal Solutions


Relief Support Worker - Waking Nights (Full and Part Time Vacancies)


POST: Waking Night Relief Support Worker
DEPARTMENT: Sequal Staff
REPORTS TO: Sequal Support Staff Business Manager / Deputy Manager
WORKS WITH: Sequal Solutions works with Social Care Providers and Registered Social Landlords working with client groups experiencing a range of challenges such as Mental Health, Domestic Violence, Substance Misuse, Homelessness, Prison Release and Probation programmes.
OVERALL PURPOSE: The provision of long-term relief is to cover planned absence and, on occasions meeting the more immediate needs of the service. Generally the role will include providing advice and support to individual service users as well as supporting the scheme/service with its operational requirements.

The relief service will operate under the guidelines issued by Sequal Solutions and the staff is expected to abide by these at all times. All staff will work as part of a team to promote a consistent and fair approach in working within the service and with service users.

All areas to be covered will undergo a risk assessment and therefore all Staff, following relevant training and / or induction, will be expected to undertake single or double cover shifts, night or day shifts where appropriate and when requested. A minimum of eight shifts are to be worked per month.
SALARY: £7.36 to £9.16 per hour . All salaries are dependent upon skills and qualifications.
LOCATION & SETTING: Relief Support Workers will work all schemes and work settings throughout Dorset, and the surrounding counties. Other work settings may include St Swithuns House, or various training locations.



1.Undertake any duties requested, commensurate with the scheme/work setting.

2. Log personal availability weekly on computer system, update any personal changes to this and record / attend all bookings made on your behalf.

3. Maintain a professional and non-judgemental approach to your work, showing a commitment to the values of Sequal Solutions.

4. Share in the day-to-day running of the scheme/service or work setting. Support to service users and other members of staff.

5. Maintain the standards of health, safety and security in line with legislation and Sequal Solutions guidelines.

6. Identify, monitor and communicate information relevant to the scheme/service or service user.

7. If required, undertake risk assessment and other relevant paperwork.

8.     Where appropriate, support key workers in implementing action plans and where possible review progress on a regular basis as part of the team.

9.In consultation with the team, where possible, arrange for additional support for the service users as necessary from recognised bodies.

10. If required interview and arrange for service users to move on from the service in consultation with permanent staff. 

11. Maintain scheme/service records via, day book, account records, service user records and any other statistical returns.

12. Undertake cleaning duties as required. This includes following a cleaning schedule and useing inititive to undertake cleaning where required.

13. Prepare, cook and serve breakfasts where appropriate, or provide guidance to service users around cooking and budgeting. Clean kitchen after meals where appropriate.

14. Participate in team meetings and supervisions.

15. With manager identify relevant training needs and participate in training.

16. Actively participate in own personal and professional learning and development.

17. If deemed relevant by Line Manager you will be required to work towards and meet all relevant DANOS Competencies.

18. Other tasks that may be requested from time to time by the manager/supervisor which are not in the job description but which reflect the general nature and level of the job.


Attributes Essential Desirable Assessed

Committed to the values of Sequal Solutions

Personal integrity

The importance of every individual

Outstanding service to people

Professional competence

The importance of working together

  Application Form / Assessment Day

Good interpersonal skills

Organisational Skills

Administration Skills - updating logs, client files

Ability to work in a team and on own

Working with vulnerable people

Computer skills (Word/Excel/Email)

External agencies liaison (housing benefit / benefit agencies / voluntary)

Basic food hygiene certificate

Application Form / Assessment Day

Good communicator / ability to engage with people

Empathy with client group - care, kindness, compassion

Team player

Use of own initiative / ability to make decisions and problem solve

Conscientious and Adaptable

Flexible and a sense of urgency

Knowledge or an awareness of homeless and related issues

Awareness of drug / alcohol and mental health issues

Awareness of young peoples issues

Awareness of domestic violence

Application Form / Assessment Day
Qualifications   Studies in social welfare or related courses Application Form
Physical Smart Appearance    

Motivation to work with vulnerable people

Wish to make a difference in local community

Enthusiastic and thrive on a challenge

Embraces change and enjoys variety

Emotionally aware

Non-judgemental approach

Willingness to work some evenings / weekends / nights

Able to be contacted by phone

Reliable / professional / confident

Keen to learn and develop

Responsive at short notice

Full driving licence / use of own transport

Creative thinker

Sense of humour


Application Form / Assessment Day