Sequal Solutions


Service User Support                                  

The following workshops are particularly suitable for front line staff working with vulnerable adults and young people. The workshops cover a range of essential areas for new and existing staff members.

All workshops are delivered by professional trainers with extensive experience working in the subject field.

Professional Boundaries 1 day

Who should attend: All staff who work with vulnerable service users and young people.

Aims & Objectives:

To enable staff to work effectively, productively and safely with other colleagues as well as a vulnerable and challenging client group in-line with company policy and procedures.  To equip staff with the skills and confidence to support and develop a culture of good working practices whilst maintaining a safe working environment.

This course will enable staff to: -

³     Understand principles and implementation of good working practice

³     Explain the concept of professional boundaries

³     Have awareness of the relevant policies

³     Have an awareness of the triggers that can lead to boundaries problems


Benefits 1/2 day

Who should attend: New and less experienced staff who require a basic understanding of the benefits system.

Aims & Objectives:

To gain an overview of the benefits system including means tested and non means testing, contributory and

non-contributory benefits, Job Seekers Allowance and Income Support, and introduction to Housing Benefit and Council Tax Benefits, awareness of tax credits.


Introduction to DANOS (Drug & Alcohol National Occupational Standards) 1day

Who should attend: All employees who work with service users affected by drug and alcohol use.

Aims & Objectives:

To become familiar with the required compulsory and optional DANOS standards. Advise on completing the DANOS Portfolio and FDAP accreditation.

*Please note the DANOS work portfolio is a separate bespoke programme tailored to your organisation. The 1-day workshop is an introduction to the DANOS standards and background to the National Occupational Standards.


Equality and Diversity Training 1 day

Who should attend: All employees, managment and Directors to gain an understanding of their legal reposnsibilities towards Equality and Diversity.

Aims & Objectives:

The course will:

³     To challenge perceptions that may be held around diversity & equality issues

³     To embed a culture of diversity & equality into the everyday workings of the company

³     To provide up-to-date diversity & equality information for staff, management and Directors.


Assertiveness: 1 day

Who should attend:

Staff who support clients who are resistant to change and /or whose behaviour makes communication difficult. Staff who require assistance to resist dominance or manipulation.

Aims & Objectives:

³     Understanding what assertiveness is and when it is appropriate to be assertive.

³     Emphasise the value of clear communication as a means of establishing relationships.

³     Identify the differences between assertive, dominating and aggressive.


Domestic Violence Awareness 1/2 day

Who should attend: Recommended to all employees working with vulnerable people, on the basis that at least 60% to 85% of all service users have some experience of Domestic Violence.

Aims & Objectives:

The aim of this workshop is to enhance skills for dealing with vulnerable people and enabling appropriate responses to this group in particular. 

The objectives of this workshop: -

³     Insight into the impact domestic violence has on women and children

³     Improve resources

³     Understanding of agency responses, Police, Housing, Social Services

³     Awareness of the perpetrators programme

³     Facilitating positive outcomes


Loneworking and Risk Assessments 1 day

Who should attend : Housing and lone project workers, and any workers who visit clients in their own homes

Aims & Objectives:

This intensive one-day course is intended for individuals who are lone workers or work alone as part of their duties. It will concentrate on a number of areas of concern for lone workers to ensure that they plan their own procedures for improved safety, identify the potential risks, recognise the danger signs and cope accordingly.

The course will enable participants to:

³     Develop an awareness of risk assessment

³     Recognize danger signs and risk factors

³     Develop safe working practices and support mechanisms

³     Develop coping strategies in potentially difficult situations